SmartTips

SmartTips add targeted, in-app help exactly where users need it. They sit on top of your existing screens and make every field clearer, more intuitive, and easier to complete — without changing your underlying application.

What Are SmartTips?

SmartTips are advanced tooltips that provide real-time guidance and validation for users as they work. They sit directly on top of fields or appear as small icons next to key elements, revealing short, focused messages when users hover or interact.

WalkMe offers two main SmartTip types:

• Guidance SmartTips share extra context or instructions at the moment of need.
• Validation SmartTips give instant feedback before submission, so users can fix errors on the spot instead of after a failed attempt.

How SmartTips Behave on Screen

SmartTips can appear as:

• Icons beside a field to attract attention without cluttering the UI
• Inline messages that sit directly on the element itself for high-visibility guidance

Validation SmartTips can show:

• Clear error messages when the input breaks a rule
• Positive confirmation when the user enters data correctly, reinforcing the right behavior

Their design is fully customizable, including icon style, colors, and typography, so they blend seamlessly with your brand instead of feeling like an overlay from a different system.

Smarter Inputs with Placeholder Guidance

With WalkMe SmartTips, you can also inject helpful placeholder text into fields. This gives users a concrete example of what to type before they start, reducing hesitation and lowering the chance of invalid entries.

Because this is handled through WalkMe, you do not need to ask your development team to change the application each time you want to refine the messaging.

No-Code Guidance on Top of Your Existing Apps

One of the biggest advantages is that SmartTips do not require rebuilding your UI. WalkMe integrates on top of your existing applications, matches your theme, and delivers contextual help and validation without modifying the underlying code.

This allows digital adoption teams to iterate quickly. You can test new messages, refine rules, and respond to user feedback without waiting for long development cycles.

Where SmartTips Add the Most Value

SmartTips are small on the screen but have a big impact on user confidence and success. Common use cases include:

• Onboarding and change adoption – Help new users understand unfamiliar fields and processes with short, in-context hints rather than long manuals.
• Reducing support tickets – Catch common mistakes at the point of entry so users correct themselves in real time, resulting in fewer “what went wrong?” tickets for support teams.
• Driving feature adoption – Clarify what new features do, when to use them, and what each field expects, so users feel confident trying something new.

Across these scenarios, SmartTips improve the overall user experience and address real business pain points by reducing rework, confusion, and support overhead.

Final Thoughts

SmartTips may look like small UI details, but they can dramatically change how confident and successful users feel in your applications. By adding focused guidance and instant validation on top of your existing systems, you provide every user with a clearer path to completion — and free your teams to focus on higher-value work instead of repetitive questions and preventable errors.