ShoutOuts

ShoutOuts are one of the most flexible ways to communicate with users directly inside your applications. They act as targeted, on-screen messages that appear at the right moment, helping you capture attention, guide behavior, and move users toward key actions without relying on email or static announcements.

What are ShoutOuts?

ShoutOuts are customizable pop-up messages that float on top of your application rather than attaching to a specific field or element. They can be scheduled to appear at certain times or triggered by user actions, such as logging in, reaching a specific page, or completing a step in a process.

Because they are independent of the page layout, ShoutOuts work well across different screens and page designs while staying visible and easy to interact with.

How ShoutOuts Look and Behave

Each ShoutOut can be fully branded with your own text, colors, images, and positioning so that it feels like a natural part of your UI. You can place them in strategic locations on the screen and choose layouts that suit the message, from small notification-style banners to larger, more prominent announcements.

ShoutOuts can also include action buttons that launch Smart Walk-Thrus, open videos, direct users to knowledge articles, or trigger other WalkMe apps such as Shuttles or the Player Menu. This makes each message not just informative but also actionable in a single click.

When to Use ShoutOuts

ShoutOuts are ideal whenever you need visible, timely communication inside the app. Common use cases include:

• Announcing product updates, new features, or UI changes
• Highlighting limited-time offers, campaigns, or events
• Notifying trial users that their access is about to expire and prompting next steps
• Nudging users to complete high-value tasks or onboarding milestones
• Welcoming new users with key information and helpful links
• Encouraging reviews, surveys, or feedback to improve your product

Because ShoutOuts appear directly in context, users are much more likely to notice and act on them compared to notifications that arrive in overloaded inboxes or external channels.

Impact on Digital Adoption

When used thoughtfully, ShoutOuts support a broader digital adoption strategy by doing more than just sharing information. They help drive awareness of important changes, increase completion rates for critical tasks, and provide a clear path forward right when users might otherwise get stuck or miss something.

This leads to better engagement, smoother rollouts, and greater confidence in your applications, as users feel informed and supported at every step.

Final Thoughts

ShoutOuts give you a powerful, in-app communication channel that reaches users at exactly the right moment with focused, actionable messages. By combining branding, timing, and clear calls to action, they turn simple pop-ups into a strategic tool for boosting engagement and elevating your digital adoption efforts at scale.